Frequently Asked Questions
Frequently asked questions and answers regarding shipment, returns, and stock.
What type of payment methods do you accept?
We accept most major credit cards and can process payments via Paypal.
What is your shipping policy?
We generally ship products within 3 to 5 days of receiving an order, depending on the product.
We can ship to virtually any address in the world (except P.O. Boxes or Military APO/FPO addresses). Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping fee for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please confirm your shipping address because Crates is High cannot redirect shipments which you have sent to an incorrect or erroneous address.
Please also note that the shipping rates for many items we sell are weight & size based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We usually ship within the same day of receiving the order, excluding weekends because our office is closed during those days. Any orders received after 3:00PM PST on Friday will ship out first thing Monday.
For shipments within the United States, delivery is by FedEx Ground (7 - 9 Business Days). For international shipments, delivery is by USPS Priority Mail, DHL or USPS (14 - 21 Business Days).
What if my item(s) are defective?
Crates is High will provide a full refund or exchange ONLY for defective items when notified yo [@] cratesishigh [dot] com it within 3 days of the item/items were received. Provided the items are unworn, unwashed, with all original tags attached (must be received by Crates is High within 30 days).
What is your return policy?
All items are final sale. We do not accept returns for refunds, credits, or exchanges unless items are defective. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.